Thank you for choosing Peptalix. Please review our Shipping Policy to learn how and when your order will be shipped.

1. Order Processing Time:

Order processing time is 0-2 business days.
Orders placed before the daily cutoff time will mostly ship the next day.

2. Order Cutoff Time:

Orders placed before 10:00 AM (China Time) Monday through Friday may be processed the same day.
Orders placed after the cutoff time or on weekends/holidays will be processed the next business day.

3. Shipping Area:

We offer international shipping services, ensuring safe delivery to most locations worldwide.

4. Shipping Carriers:

We work with multiple carriers, and all shipping methods offer door-to-door service.

United States:
1. DHL: Our primary shipping partner, offering the fastest delivery, but customers are responsible for paying duties and customs clearance.
2. FEDEX: The most cost-effective option, with no separate duties in most cases and moderate shipping times.
3. Dedicated Line: We develop our own shipping routes, offering the most economical shipping options, but this may require the longest shipping times.

UK: Royal Mail is our primary shipping partner.

Canada: Canada Post is our primary shipping partner.

The above lists only some common destinations. If you require more information, please contact us and we will find the right shipping method for you.

5. Shipping Costs:

Shipping costs will be calculated at checkout based on your selected shipping method, delivery address, and order details.

6. Order Tracking:

Once your order has been shipped, we will provide you with a tracking number.

7. Lost or Damaged Shipments:

If your order is lost or damaged in transit, please contact us immediately.
For more information on how we handle such situations, please refer to our Return and Refund Policy. We will refund or replace confirmed lost or damaged products.

8. Policy Updates:

We may periodically update our shipping and delivery policies.

If you have any questions or concerns, please contact us via: Email: cntideby@gmail.com
WhatsApp: 

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8)